Cancellation Policy
Understand the difference between changing a saved selection and cancelling a separately confirmed purchase.
1. Before checkout
You can remove a product from the cart using Remove or by selecting its In Cart button in the catalogue. Review the remaining selection and total before continuing. These changes affect the current browser’s cart.
An item in the cart is not a stock reservation or accepted purchase. Leaving the site or clearing the cart does not create a cancellation fee through this website.
2. After a simulated submission
The current website creates a reference and confirmation in the browser without transmitting an order to the mall. That simulation does not book dispatch, collect payment or create a fulfilment instruction.
If you only completed the browser flow, there is no backend order to cancel. If you also arranged a real purchase separately, contact the mall about that arrangement rather than relying on a change to local storage.
3. Separately confirmed purchases
For an actual order, send a cancellation request as soon as you decide not to proceed. Identify the product and include the relevant purchase correspondence or separately acknowledged reference.
Ask for confirmation of the request. Sending a request is not itself proof that dispatch has stopped, and this website cannot show the operational status of an actual order.
4. Changes instead of cancellation
If you need to correct an address, size or colour, explain the requested change clearly. The mall must confirm whether it can accommodate the change, including any availability or price difference.
Changing a product selector on the website does not update an arrangement made by email or in person. Keep the original and revised confirmations together when a change is accepted.
5. Dispatch status
The ability to stop a real order may depend on whether it has been prepared or dispatched. This site does not publish a universal cutoff time or provide live dispatch status.
If an order is already on its way or has arrived, discuss the next step with the mall and consult the Return & Refund Policy. Do not assume that a return collection is automatically scheduled.
6. Payments and charges
No online payment is collected by the website, and there is no automatic cancellation charge or refund function. For any separately agreed transaction, ask for clarification of the financial consequences before finalising cancellation.
Any refund of money actually paid must be discussed and confirmed directly. No cancellation fee, refund percentage or processing deadline is established by this page.
7. Keeping records and getting help
Retain the cancellation request and the response for reference. Include only information needed to identify the purchase; never send passwords, full banking credentials or unrelated documents.
Contact info.ashokcosmos@gmail.com for assistance. A contact-form confirmation alone does not send an email or communicate a cancellation request. Use the published email address for an enquiry requiring a response.
Need clarification?
Discuss your enquiry with Ashok Cosmos Mall before making a purchase arrangement.
info.ashokcosmos@gmail.com →